SHIPPING AND RETURNS
Shipping
Due to the size of our products, shipping is $20 per item, Australia wide. Although this may seem expensive, this price only partially covers our shipping costs.
All orders in stock are dispatched within 1-2 business days. We do not dispatch on Australian & Victorian public holidays. Whilst we would like all orders to be delivered in a timely manner, after dispatch, delivery times are not in our control. We have found that most orders arrive within 5 business days - less if you live in Metro Melbourne. If you live in regional or rural areas within Australia, expect delivery times up to 2 weeks from dispatch.
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Due to the high cost of shipping parcels outside Australia, we do not offer these services. If you are happy to pay the higher cost of shipping for overseas delivery, please contact us and we will be happy to assist.
Return & Exchange Policy
At MIG Textiles, we want you to be completely satisfied with your purchase. If you have received an item and found a manufacturing fault (this does not include failing to follow care instructions), please contact us immediately via email or phone. Unfortunately due to health regulations, we are unable to accept returns, refunds or exchanges because of change of mind or selecting the wrong size/product. We strongly recommend you check your order carefully before making a purchase.
We believe in building trust with our customers and ensuring that you have a hassle-free experience with us. Your feedback is valuable to us, and we are committed to addressing any concerns to your satisfaction.
Refund Policy
Unfortunately due to health regulations, we are unable to accept returns, refunds or exchanges because of change of mind or selecting the wrong size/product. We strongly recommend you check your order carefully before making a purchase.
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If you have placed an order but wish to cancel the order, we can issue a full refund if we have not dispatched the order. Please contact us asap so we can rectify the error before any items leave our factory.